Frequently Asked Questions

Everything you need to know about shopping with Browns

What is the standard shipping timeframe?

We offer worldwide express shipping. Orders are typically processed within 24 hours and delivered within 3-5 business days depending on your location.

How do I return an item?

We offer a complimentary 14-day return policy. Items must be in their original condition with all designer tags and security seals intact to qualify for a full refund.

Are your products authentic?

Absolutely. Browns guarantees the authenticity of every product we sell. We work directly with the world's leading luxury designers and authorized distributors.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.

Can I track my order in real-time?

Yes. Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.

Do you offer international shipping?

Yes, we ship to over 170 countries worldwide. Please note that duties and taxes are calculated at checkout for most destinations to ensure a seamless delivery experience.